Warranty

The Problem

Many of the Australian auto darkening welding helmet agents are unable to honor product warranties for welding helmets and welding respirators purchased online through foreign channels. Meaning that if you purchase a welding helmet from overseas or anywhere other than an approved Australian distributor, the Australian agent will not cover your product under warranty. You will need to return your welding helmet or welding respirator back to where you purchased it from, which can be time consuming, costly or impossible and end up costing you more than the welding helmet!!  

What makes this situation worse is that many electronic products like welding helmets and powered air respirators are manufactured to be climate specific – meaning that welding helmets purchased from overseas intended for foreign markets may not be built for Australia’s humid conditions (silicone coatings, switches and components can vary in different markets). This will obviously increase the likelihood of electronic fault, which as explained above, will not be covered under warranty in Australia.

Products intended for other markets are also rarely compliant with Australian & New Zealand standards (AS/NZS). This means that if you require products compliant with AS/NZS onsite, you may be liable should you purchase foreign products. Also note that auto darkening welding helmets and welding respirators purchased from a distributor or person within Australia could very well be foreign products - therefore always buy through approved Australian welding helmet distributors like Eweld.   

The Eweld Solution

The good news is that Eweld is an approved Australian distributor for every auto darkening welding helmet and welding respirator we feature online. This means you can still benefit from the discounted prices that buying welding helmets online brings and rest easy knowing that you are completely covered and supported under the manufacturer’s product warranty.

Eweld then does all the hard work for you. Eweld registers your product with the manufacturer and locks in your warranty cover from the beginning. Not only are you covered under a complete manufacturer's warranty, it is Eweld’s policy that if you experience a warranty issue with one of our welding helmets or welding related products we will look after the entire warranty process for you.

Should you have a warranty issue with one of our products and we need to replace it, your period of cover starts again! We call this our Eweld Revolving Warranty and it comes standard on every helmet you purchase through this site. Our service and support will set us apart every time.

Buy a welding helmet online today and rest easy knowing you are covered under an Eweld Australian Revolving Warranty!!

Eweld is your #1 Australian online shop for buying welding helmets and spare parts.

Contact Eweld

Not sure what spare part goes with which welding helmet? Call us on 02 9437 6162 or email: sales@eweld.com.au and we'll be happy to answer any welding helmet questions you have.

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Eweld is your #1 Australian online shop for buying welding helmets and spare parts.