I'm a mother of a FIFO boilermaker and wanted to write to thank you for the great service which I received from Troy?? when he answered my enquiry on Tuesday.
My son had been trying to get a part for his welding helmet from a local supplier for 5 months and each time he arrived home (FIFO), they had the wrong part. He was having to duck-tape the hose on his helmet when working in confined spaces in the Pilbara.
Within two minutes of my phone call to Eweld, the salesman had provided the part number, gave me directions to the website and how to navigate it and advised that I could also order over the phone. The part was on its way within the hour.
I texted my son to let him know I had received the part today and he was blown away that it only took 2 days to Canberra !! ( he flys home on Tuesday)
I wanted to let you know that your service was absolutely outstanding and THANKYOU!
TD of Queanbeyan